Frequently Asked Questions

Your products will be delivered upto 3 hours from the time of placing the order. At the time of checkout while placing an order online, you will be provided with option for choosing delivery from the 5 timeslots. Following are the timeslots available for selection and their respective cut off timings while placing an order with us. Sr No Timeslots Cut-Off 1 8 AM to 10 AM 9:00 PM(Previous Day) 2 11 AM to 1 PM 8:00 AM 3 2 PM to 4 PM 11:00 AM 4 5 PM to 7:30 PM 2:00 PM 5 7:30 PM to 10 PM 5:00 PM Note: Gift Hampers, Fresh Snacks, Party Food & Marinated Meats are made to order product(s). These will be delivered within 24 hours.
There is no minimum order value for delivery. However we charge Rs. 40/- for all orders irrespective of order value.
Once order is placed online, after confirmation, it is pushed to the nearest store of your delivery address through an automated process. The order is picked and packed, checked for quality, physical condition, etc. by a dedicated team of trained staff and then sent for delivery at your door step. The order will be delivered in the chosen timeslot by you. Once the order leaves the store for delivery, a notification will be sent on your registered email address and mobile number. In case of any changes in the delivery schedule or ordered quantity, you will be notified well beforehand.
Once the order is dispatched from the store, a notification will be sent on your registered email address and mobile number. In case of non-availability at your residence, our Delivery Expert will try reaching you on the registered mobile number. The order will accordingly be rescheduled only after getting a confirmation from your end.

Yes, you can still modify your order once it has been placed. However, once the order has been dispatched from the store upon which a delivery notification will be sent on your registered email address and contact number, no further changes can be made in the order. In case you wish to remove certain products from the order, there always is an option of returning the products. In case you wish to order some additional products, you can always proceed placing a new order.

We would request you to check the products while accepting the products during delivery. In case you are not satisfied with the quality of the products, please return those products to our Delivery Expert. Our Delivery Expert will enter details of the same in the mobile tracking app to initiate request for return as well as refund in case of any. In case of Postpaid order, you will be required to pay the adjusted amount only for the products accepted by you. In case of Prepaid orders, request for refund will be initiated and cash will be credited into your Natures Basket online account, which can be redeemed while placing orders the next time.

We accept a wide range of payment options for your convenience:

Cash of Delivery (COD)
Sodexo Voucher (Meal Pass)
Ticket Restaurant Voucher
Debit/Credit Card on Delivery
Credit Cards
Debit Cards
ATM Cum Debit Cards
Net Banking
All electronic payment information is kept strictly confidential and with the help of our payment gateway partners your transactions are conducted over secure SSL encryption technology.

No, the price listed on the product page is all you pay. No Octroi, no additional sales tax, and no other hidden charges. Our philosophy is simple – What you see is what you pay!